terms and conditions
1 - TERMS AND CONDITIONS OF SUPPLY
1.1. Here are the terms and conditions on which we supply any of the products to you. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products you agree to be bound by these terms and conditions to the exclusion of all other terms and conditions.
1.2. You should retain a copy of these terms and conditions for future reference.
2 - SERVICE AVAILABILITY
2.1. Our products are only available for sale to people who have a postal address in the United Kingdom, Channel Islands, Scottish Highlands and Islands (the Geographic Zone). We do not accept orders from individuals outside those areas.
3 - YOUR STATUS
3.1. By placing an order with us you guarantee that:
3.1.1. You are legally capable of entering into binding contracts;
3.1.2. You are at least 18 years old;
3.1.3. You have a postal address in the Geographic Zone.
4 - PRICES
4.1. The price of the products and our delivery charges are detailed in our company’s website literature, and are correct at time of writing.
4.2. Promotional offers are available for a limited time period only and are limited to the availability of stock.
4.3. Product prices are shown in Pounds Sterling (£) and are inclusive of taxes and VAT on the products. Prices shown exclude delivery costs, which will be added to the total amount due.
4.4. Product prices and delivery charges are liable to change at any time however prices shown at the time of your order will be applied to orders placed at that time.
4.5. All products remain the property of the Company until payment for the product has been received in full.
5 - ORDERS AND TRANSACTION VALIDATION
5.1. Once you place an order, you accept that this order constitutes an offer to us to buy a product. The act of placing an order constitutes a contract between you and the Company.
5.2. The Contract will relate only to those products ordered by you, at the time you place the order.
5.3. In the event of a shortage of stock in the short-term, the company reserves the right to defer despatch of the item(s) within the limits of stock renewal and the 30 day delivery limit.
6 - CANCELLATION RIGHTS
6.1. You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out in the table below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Your legal right to cancel a Contract starts the date we process the order, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out ibelow:
Your Contract is for a single product (which is not delivered in instalments on separate days): The end of the cancellation period is the end of 14 days after the day on which you receive the product. Example: If we provide you with a Despatch Confirmation on 1 January and you receive the product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January.
6.2. This right to cancel does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
6.3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
6.4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number. The easiest way to do this is to complete the cancellation form at the end of this document. You can cancel in writing by sending a letter to the address shown overleaf.
7 - DELIVERY
7.1. Products are delivered solely to the Geographic Zone.
7.2. Your order will be fulfilled within a reasonable time of the date of order, unless there are exceptional circumstances.
8 - PAYMENT
8.1. Payment of the orders and delivery charges is in Pounds Sterling. Prices and delivery charges will be as quoted on the order form, except in cases of obvious error.
8.2. Payment is made according to the payment method authorised by the related product offering. Payment by credit or debit card is fully secure. Your order is therefore processed in full security.
9 - REFUNDS POLICY
If you cancel your Contract we will:
9.1. Refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in a shop;
9.2. Refund any delivery costs you have paid, when all items on the order are returned, although, as permitted by law, the maximum refund will be the cost of delivery by the least expensive delivery method (the cheaper delivery option) we offer (provided that this is a common and generally acceptable method). Postage and packing will not be refunded when there is a partial cancellation of a contract and only some of the goods are returned.
9.3. Make any refunds due to you as soon as possible within the deadlines indicated below:
9.3.1. If you have received the product: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us; or
9.3.2. If you have not received the product: 14 days after you inform us of your decision to cancel the Contract.
9.4. If a product has been delivered to you before you decide to cancel your Contract:
9.4.1. You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract, by post to the address shown below on the cancelation form; and
9.4.2. Unless the product is faulty or not as described, you will be responsible for the cost of returning the poduct to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery.
9.5. On top of the legal cancellation time of 14 days, we offer you a ‘‘Satisfied or Money Back Guarantee’’ for 30 days starting the day after you receive your order, thus allowing you to receive an exchange, a credit or reimbursement for all or part of the item you are not fully satisfied with.
9.5.1. You are invited to return the products in their original packaging to the following adress : CAR – RETURNS - BP 631 - 06517 CARROS Cedex 1 - FRANCE accompanied by a specific request for reimbursement, otherwise, we reserve the right to proceed to an exchange or reimbursement in the form of a credit note on the next purchase.
9.5.2. Once the product(s) is(are) received, we undertake to process your request within 30 days. It is your to provide proof of the return of the product(s) using a recognized form of transport. You are responsible for return postage and delivery costs (with the exception of faulty products, or an error from the Company in the original dispatch of the products).
9.5.3. We do not undertake reimburse initial postage costs, or any further costs that result from a decision taken by you concerning a delivery method more expensive than the standard delivery method proposed.
10 - PRODUCT INFORMATION
10.1. The products we propose in our Company literature are described and presented as accurately as possible.
10.2 Product prices and delivery charges are liable to change at any time but such changes will not affect orders.
10.3. Despite all the care that we take to ensure otherwise, errors, inaccuracies or omissions may occur in the presentation of the products. Consequently, we cannot be held responsible for any errors, inaccuracies or omissions concerning the information presented.
10.4. It is expressly noted that photographs are shown for information purposes only, and are in no way representative of the products themselves.
11 - LIABILITY
11.1. Our products meet current applicable UK standards.
11.2. We will not be liable for the failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure). A Force Majeure includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.2.1. Strikes, lock outs or other industrial action, particularly those concerning postal services and transportation/communication services.
11.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
11.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
11.2.4. Impossibility of the use of the railways, shipping, aircraft, motor transport or other means of public or private transport;
11.2.5. Impossibility of the use of public or private telecommunications networks; and
11.2.6. The acts, decrees, legislation, regulations or restrictions of any government.
11.2.7. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure.
11.3. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the product.
11.4. The Company accepts no liability for any other loss, direct or indirect, including loss of business, profits, contracts, goodwill, anticipated savings, opportunity, data and other similar losses.
11.5. The products sold by us are personal care products, and are in no way to be considered as medications in their composition, presentation or form.
11.6. We shall not be held responsible for any problems that arise if instructions for use for the product and/or its packaging are not followed correctly.
11.7. Nothing in these terms excludes or limits our liability for:
11.7.1. Death or personal injury caused by our negligence;
11.7.2. Fraud or fraudulent misrepresentation;
11.7.3. Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
11.7.4. Defective products under the Consumer Protection Act 1987; or
11.7.5. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
12 - MODIFICATIONS TO THE TERMS AND CONDITIONS
12.1. We have the right to revise and amend these Terms and Conditions from time to time without prior notice. The Customer will be informed of the new Terms and Conditions which will be applicable only to purchases made after the modification.
13 - APPLICABLE LAW
13.1. Contracts for the purchase of Products from our Company literature and any dispute or claim arising out of or in connection with them or their subject matter or formation (including noncontractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such Contracts or their formation will be subject to the nonexclusive jurisdiction of the Courts of England and Wales
13.2. In the case of prospective litigation, you should contact us initially to try to reach an amicable solution.
14 - GENERAL
14.1. If any of these Terms and Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms and Conditions and the remaining provisions shall remain in full force and effect.
Last updated on 13h June 2014